Refund policy

Calmmumma Return and Refund Policy

Last updated: October 15, 2026

At Calmmumma, we want you to feel confident about the digital guides you choose for your family. Please read this policy before purchasing, and contact us if you need help with an order.

1. What we sell

Calmmumma sells digital PDF guides and printable resources for parents and caregivers. Our products are delivered electronically. No physical item will be shipped.

Each product page describes the guide and what is included. Please review the product description before placing your order.

2. Accessing your purchase

After a successful purchase, your download may be available on the order confirmation page, and a download-ready email will be sent to the email address provided at checkout once delivery has been processed.

Please keep your download email for reference. You may also wish to save a copy of your purchased PDF for your personal use.

3. If your download does not work

If you cannot access your guide, receive an incorrect file, or experience a broken download link, please contact us. We will do our best to help you access the product you purchased.

To help us investigate, please include:

  • Your order number

  • The email address used at checkout

  • The name of the guide you purchased

  • A brief description of the problem

Please do not send passwords, payment-card details, or one-time verification codes.

4. Refund requests

Because our products are digital files, they cannot be physically returned. A change-of-mind request after a file has been delivered or downloaded may not automatically qualify for a refund.

However, we consider genuine order and product issues fairly. Please contact us if:

  • You were charged more than once for the same order.

  • You were charged but did not receive access to the purchased file.

  • The download is defective or cannot be accessed, and we cannot resolve the problem.

  • The file supplied is materially different from the product description.

  • You believe another issue with your purchase warrants a refund.

Depending on the circumstances, we may offer corrected files, replacement download access, or a refund. We will assess each request based on the situation and applicable consumer-protection law.

Nothing in this policy removes or limits any consumer rights or remedies that cannot lawfully be excluded under the laws applicable to your purchase.

5. How to request help or a refund

Please contact us at hello@calmmumma.com and use the subject line “Calmmumma Order Support.”

We will review the information you provide and respond with the next steps. If a refund is approved, it will generally be returned to the original payment method where possible. The time it takes to appear in your account may depend on your payment provider or financial institution.

6. Contact Calmmumma

For help with downloads, order questions, or refund requests, please use our Contact page or email our customer support address.

Calmmumma — For the calmer motherhood journey 🤗

We're here to help make your digital purchase experience clear and straightforward.